Leony wishes to ensure complete satisfaction of its customers also by offering the opportunity to return one or more ordered items and receive a refund equal to the price of the returned items. The return of the goods are at the expense and under the responsibility of the Customer, who shall send an email return request within 72 working hours after the delivery date, only if the goods are intact, undamaged, not used or never worn. Leony has the right to ask the Customer for pictures of the items wished to be returned. Once return has been authorized, the customer must use an express delivery service, since the package needs to reach Leony headquarters within 14 working days. Failure to meet these requirements will result in delivery refusal and the parcel will be returned to the sender.
RETURN OR EXCHANGE PROCEDURE
To ask for a Return Authorization, the Client must send an email to the address firstname.lastname@example.org within 72 working hours of receipt of the goods. The email shall include Order Number and Code(s) of the Item(s). Once the request is sent, Leony Customer Service will provide the Customer with a written Return Authorization and a set of instructions to follow.
The cost of shipping and duty fees is the responsibility of the Leony.
If the return procedure is performed properly and in compliance with all terms and conditions stated above, the Customer shall receive an email stating the acceptance of the return. The reimbursement will be made by credit card transfer (in the case where the order was paid for with a credit card), PayPal credit (in the case where the order was paid for using PayPal) or bank transfer.